Booking & Cancellation Policies

BOOKING POLICIES

To confirm any reservation, a deposit of 20% of the cruise cost per passenger is required within 8 business days from the booking date. Only when this deposit is received the booking is considered confirmed. For charters, a deposit of 20% from total amount will be required.

The deposit can be used as future credit for you, a friend/relative in the event that Ecuadorian or Galapagos borders close due to COVID-19 or the country of origin of the passenger has done the same. In this case, a credit note will be issued and will be valid for use for cruises departing before December 31st, 2022 subject to availability.

If no deposit is received within 8 business days, the blocked spaces will be released.

Final payment (80% balance) must be completed 30 days prior to the cruise departure date for individual bookings; and 60 days prior to the cruise departure date for charters.

The final payment can be used as future credit in the event that Ecuadorian or Galapagos borders close due to COVID-19 or the country of origin of the passenger has done the same. The credit note will be valid for cruising before December 31st, 2022. Alternatively, the 80% balance payment can be refunded for the same COVID-19 related reasons exposed above.

REGULAR CANCELLATION POLICIES:

For FITs:

  • Cancellations made 30 or more days prior to the cruise departure date, only the deposit will be withheld.
  • Cancellations made between 29 to 0 days before the cruise departure date, a penalty of 100% will apply

For Charters:

  • Cancellations made 60 or more days prior to the cruise departure date, only the deposit will be withheld.
  • Cancellations made between 59 to 0 days before the cruise departure date, a penalty of 100% will apply.

ADDITIONAL INFORMATION & TRAVEL INSURANCE

All reservations, modifications, and/or cancellations must be sent to your sales representative in writing. No verbal confirmations, modifications, or cancellations will be accepted. Please note rates and policies are subject to change without prior notice. In case of changes in policies all confirmed bookings as well as new ones will be readjusted accordingly.

We strongly recommend passengers purchase a comprehensive travel insurance policy for protection from any potential loss before/during your trip. Our company will not be responsible for any financial disappointment caused by reasons beyond our control and no refunds or partial refunds will be given for late cancellations or no shows.

Derek Y
Derek Y
2021-04-14
Unforgettable Experience! The crew on the Monserrat provided us with an unforgettable experience in the Galapagos. They were extremely accommodating and did everything that made the trip amazing, even during COVID times. We would highly recommend for anyone to go with the Monserrat if you want to have a once in a lifetime experience in the Galapagos!
Flowerfair
Flowerfair
2021-04-14
Once in a lifetime experience! We had this amazing experience in Galapagos with my wife and my 3 boys 5-9-11 years old on the Monserrat Cruise. We had an absolutely great time, snorkeling with Penguins, sea turtles and sharks!! The staff was incredible polite and helpful. We probably will repeat the trip. A great covid free experience!
Daniel B
Daniel B
2021-04-14
Magical Experience w/ Monserrat Galapagos Cruises Amazing experience the crew is very welcoming and work really hard to make your stay with them magical!
Diana S
Diana S
2021-04-13
Recomended excelent experience We had great days in this cruce it was a excellent experience and we really love it. We we really recommended.
David Mantilla
David Mantilla
2021-04-13
Vacaciones en Familia Desde el primer día, nos gustó que aprovechas el tiempo para conocer y disfrutar al máximo. La tripulación y las comodidades que presta Monserrat ayudan para que tu experiencia sea magnifica.

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